A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, inc
Equip current and future user-support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support
Equip current and future user-support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support
A standard for help desk professionals and those considering becoming support professionals, this text focuses on key information for user support professionals
This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of indust