Many professional services businesses want to create more scalable services and solutions but they often lack the tools and capabilities to successfully transit

This firsthand road map will tell you what it takes to create a product that meets a customer's needs -- and avoid the pitfalls of product failure. Did you cut

Entrepreneurial phenomenon Ari Weinzweig, co-founder of the much-loved Zingerman's Deli, shares the secrets to providing world-class customer service. Zingerman

The Guide to a Successful Managed Services Practice applies some of the most innovative and highly effective Managed Services techniques ever developed, and pro

The authors of the international bestseller Business Model Generation explain how to create value propositions customers can’t resist Value Proposition Design