Enables you to improve quality, productivity, and competitiveness the business process improvement way. This workbook shows you how to: understand and set proce

If you are baffled by why your company makes the same errors, would like to focus your employees' limited time on more valuable work, struggle to resolve an iss

"The first half of the book presents an overall business process improvement model, with the ensuing chapters dealing with topics of understanding and modeling

“The Business Process Improvement methodology established by Dr. H. James Harrington and his group brings revolutionary improvement not only in quality of pro

Business Process Change, 3rd Edition provides a balanced view of the field of business process change. Bestselling author Paul Harmon offers concepts, methods,