Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilitie
The abridged, updated edition of international bestseller BUSINESS: The Ultimate Resource. This essential guide to the world of work and careers is crammed with
A brand new collection of expert advice on becoming a more successful and ethical leader 4 authoritative books bring together today’s best advice on leading w
Building on the success of the first edition, this book provides a focused up-to-date introduction to the current themes and dimensions of educational leadershi