In the course of conversation, we exert implicit pressures on both ourselves and others. These forms of conversational pressure are many and far from uniform, s

Sanford C. Goldberg explores the source, nature, and scope of the normative expectations we have of one another as we engage in conversation. He examines two fu

What keeps a team performing at its peak even under the most difficult conditions? Conversational capacity: the ability to have open, balanced, nondefensive dia

A successful digital transformation must start with a conversational transformation. Today, software organizations are transforming the way work gets done throu