Offering telecom service providers a survival strategy based on customer-centered marketing, this forward-looking resource helps strategic planners and managers

The ultimate instructional guide to achieving success in the service sector Already responsible for employing the bulk of the U.S. workforce, service-providing

Engineering managers and professionals make a long and lasting impact in the industry by regularly developing technology-based projects, as related to new produ

Here's everything you want to know about PLC technology, theory, applications, and installation organized for you in the first definitive English-language book