Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exac
Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exac
Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every lib
This report describes the current situation with regard to universal health coverage and global quality of care, and outlines the steps governments, health serv