Related Books

Delivering Quality Service
Language: en
Pages: 185
Authors: Valarie A. Zeithaml
Categories: Business & Economics
Type: BOOK - Published: 2010-05-11 - Publisher: Simon and Schuster

DOWNLOAD EBOOK

Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exac
Delivering Quality Service
Language: en
Pages: 248
Authors: Valarie A. Zeithaml
Categories: Customer service
Type: BOOK - Published: 1990 - Publisher: Simon and Schuster

DOWNLOAD EBOOK

Business.
Delivering Quality Service
Language: en
Pages: 0
Authors: Valarie A. Zeithaml
Categories: Business & Economics
Type: BOOK - Published: 2009-03-25 - Publisher: Free Press

DOWNLOAD EBOOK

Excellence in customer service is the hallmark of success in service industries and among manufacturers of products that require reliable service. But what exac
Delivering Satisfaction and Service Quality
Language: en
Pages: 204
Authors: Peter Hernon
Categories: Business & Economics
Type: BOOK - Published: 2001 - Publisher: American Library Association

DOWNLOAD EBOOK

Good customers expect excellent service. Increasingly, library customers are looking to online services instead of to the library for information. For every lib
Delivering Quality Health Services: A Global Imperative
Language: en
Pages: 100
Authors: OECD
Categories:
Type: BOOK - Published: 2018-07-05 - Publisher: OECD Publishing

DOWNLOAD EBOOK

This report describes the current situation with regard to universal health coverage and global quality of care, and outlines the steps governments, health serv