With this handy new guidebook, reference luminary Jo Bell Whitlatch outlines practical methods for evaluating and delivering excellent reference service to the

Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure profess

Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure profess

Many reference librarians have been highly critical about unobtrusive evaluation studies. But can their opposition be justified? Or is it just a way to detract

This book, first published in 1984, analyses the provision of more effective library service by relying more heavily on collaboration between reference and tech