This book examines a wide range of country experiences, offers examples of good practice, highlights innovative approaches and identifies promising tools (inclu

Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the

Governments fail to provide the public goods needed for development when its leaders knowingly and deliberately ignore sound technical advice or are unable to f

Public authorities from all levels of government increasingly turn to Citizens' Assemblies, Juries, Panels and other representative deliberative processes to ta

This book explores the ways in which governments are putting citizens first in their policy-making endeavours. Making citizens the focus of policy interventions