"This eBook is an in-depth analysis into what makes a high reliability organisation. Combining research from OHS experts, including Professor Andrew Hopkins, le

This book details the attributes and practices that help high-reliability organizations (HROs) excel in the service they provide to their customers. Explaining

Increasingly, scholars view reliability—the ability to plan for and withstand disaster—as a social construction. However, there is a tendency to evoke this

Improve your company's ability to avoid or manage crises Managing the Unexpected, Third Edition is a thoroughly revised text that offers an updated look at the