The second edition of this popular one-of-a-kind book is updated with ten new chapters.

For anyone who has ever searched for the right word at a crucial moment, the revised third edition of this bestselling guide offers a smart and succinct way to

Contains advice on writing effective business and social letters in forty subject areas, with lists of words, phrases, sentences, and paragraphs relevant to eac

A guide to making speeches appropriate for various occasions illustrates special techniques and approaches

Why do some speakers succeed while many bore their audiences and lose their listeners? Speaking coach Joan Detz has worked with top clients for more than 15 yea