A practical resource, this book combines tips, checklists, exercises, and stories to outline concrete processes that improve the way leaders, managers, and anyo

Workplace conflict is inevitable. But it doesn't have to end badly. In this course, author and conflict expert Craig Runde helps you manage workplace conflict m

Learn to respond to workplace conflict more effectively, by managing your emotions and engaging others constructively.

The Second Edition of this classic resource on conflict resolution combines research, conceptual models, practitioner experience, and stories that highlight the

There is a wealth of knowledge, research, books and training programs about skills and techniques of conflict resolution and conflict transformation, however de