This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfactio

The question of how to measure and improve productivity in services has been a recurrent topic in political debates and in academic studies for several decades.

This edition looks at how risky behaviour can lead to disaster in private markets, with colourful examples from Lloyd's of London and Sumitomo Metals. Krugman a

Presents the proceedings of two workshops on productivity measurement and analysis, which brought together representatives of statistical offices, central banks