Public agencies at the federal, state, and local levels are realizing just how important it is to assess and improve their current performance and to convey inf

Public agencies at the federal, state, and local levels are realizing just how important it is to assess and improve their current performance and to convey inf

Calls for performance measures and metrics sound good, but public sector organizations often lack the tools required to assess the organization as a whole and c

Organizational Assessment: A framework for improving performance

This book provides administrators in public and non-profit organizations with direction and a framework from which to lead their organizations effectively. Taki