Embracing listening as a useful tool for strengthening organization-publics and organization-employee relationships, this book offers theoretical and practical
Listening is critical in today’s organizations. As recent examples in the #MeToo era and numerous organizational failures and scandals illustrate, the consequ
Listening is so simple, yet so difficult. Many times, listening is taken for granted. One could therefore say that listening is the forgotten part of communicat
This landmark study proposes and describes how organizations need to create an architecture of listening to regain trust and re-engage people whose voices are u