Patient Satisfaction Pays shows you how to strengthen your practice in the areas by which patients measure quality service. Find a treasury of practical techniq
Ethical medical treatment is an important aspect of healthcare that is affected by multiple influencing factors in, both private and public, medical organizatio
In today's health care environment, having satisfied patients just isn't enough. You're now being judged by payers and compared to other providers and patient s
This volume, developed by the Observatory together with OECD, provides an overall conceptual framework for understanding and applying strategies aimed at improv
Using a clear, straightforward approach, this book provides a patient-oriented approach to complaint handling that can be used by all staff in an office, clinic