A review of the key issues in the development of performance indicators, particularly for measurement in higher education and the public services. This edition

This report examines the development and implementation of performance indicators in higher education, focusing on the factors driving increased demand for acco

Canada's universities have lost their autonomy. Under the guise of accountability, reformers from government and large corporations have undermined the original

This book surveys the use of performance indicators of teaching, of reseach and of administration, and offers suggestions on how they might be developed and use

Compares the performance of entire institutions, using a range of variables which are useful performance indicators for policy-makers and administrators, includ