This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfactio

'Carrera and Dunleavy provide a crystal clear and comprehensive account of the complex issues involved in how best to improve the productivity of government ser

Presented by Holzer (public administration, Rutgers U., US) and Lee (public administration, Catholic U. of Korea), 38 papers address ''public administration pro