A seminal figure in the field of public management, Mark H. Moore presents his summation of fifteen years of research, observation, and teaching about what publ

Mark H. Moore’s now classic Creating Public Value offered advice to public managers about how to create public value. But that book left a key question unreso

This open access book presents case studies of twelve organisations which the public have come to view as institutions. From the BBC to Doctors Without Borders,

Governments and nonprofits exist to create public value. Yet what does that mean in theory and practice? This new volume brings together key experts in the fiel

A new approach to understanding and improving performance and public value This book presents the Public Service Value Model-an innovative, rigorous approach to