In the midst of global chaos and its aftermath, doing business the old-fashioned way no longer serves anyone. Visionary Business Leaders recognize the urgent ne

With continuous improvement (kaizen) and Total Quality Control (TQC) becoming increasingly important to world class companies, there's an urgent need to build q

J.M. Juran, whom Business Week calls, "the man who taught Japan how to manage for quality", presents a new, exhaustively comprehensive approach to planning, set

Quality has quickly become one of the most important decision-making factors for consumers. And although organizations invest considerable resources into buildi

Completely revised and updated, A First Course in Quality Engineering: Integrating Statistical and Management Methods of Quality, Second Edition contains virtua