Beyond Total Quality Management, the first and only college textbook devoted entirely to TQM, is comprised of 12 conceptual chapters and a collection of chapter

With a focus on doing the right thing right the first time. Ireland has constructed a solid presentation on how to invest in quality throughout all the project

In the past, when goods and services were simpler, measurement of quality was self-evident. As business became more complicated, so too did the implementation o

We are in what many call “The Age of the Customer.” Customers are empowered more than ever before and demand a high level of customer attention and service. T

The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001,