Six Sigma is a data-driven management system with near-perfect performance that is a statistical target of operating with no more that 3.4 defects per one milli

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"Ronald D. Snee and Roger W. Hoerl cover every level of Six Sigma implementation in nonmanufacturing environments: deployment planning and strategy, project exe

The final volume of this series presents a synopsis of the curriculum that a typical Six Sigma program should follow. It differs from the preceding six volumes

This book introduces the Look Forward approach to continuous improvement (CI). Look Forward is a management approach to CI that fosters an environment that infu