Easy ways of dealing with difficult people. Psychotherapist Arlene Matthews Uhl offers the most effective strategies for dealing with difficult people—from st

Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways emp

Gives suggestions for dealing with inappropriate workplace behavior, poor customer service, and tough negotiators

The author shows how to use emotional intelligence tactics to survive when dealing with toxic managers and other impossible people in the workplace.

We all have people in our lives who frustrate, annoy or hurt us. Consider those who claim 'I'm always right!', workplace bullies, or obsessive personality types