Previously, the conventional wisdom about organizations was "If it's not broken, then don't fix it. " Today, the new dictum seems to be "If it works, make it wo

Society, globally, has entered into what might be called the "service economy." Services now constitute the largest share of GDP in most countries and provide t

They also show how a variety of factors - including demographics, team structure, and communication processes influence the effectiveness of key managers.

This annual series presents research on the theory and practice of management. Its goal is to be truly comparative--in terms of the broad scope of management pe