Do you work with anyone who thinks or acts differently than you? Would you like to have a better understanding of why they think and act the way they do? Would

Your business is solving the wrong problems. The nuclear triad of People, Process and Technology has been foundational to solving business problems for decades.

Describes a method of negotiation that isolates problems, focuses on interests, creates new options, and uses objective criteria to help two parties reach an ag

The fun and simple problem-solving guide that took Japan by storm Ken Watanabe originally wrote Problem Solving 101 for Japanese schoolchildren. His goal was to

First published in 1994, Hugh Mackay's Why Don't People Listen? sold 40,000 copies and became a classic on the art of successful communication. This ebook-only