A productive society is dependent upon high-performing government. This third edition of The Public Performance and Productivity Handbook includes chapters from

Tackling the key topics of reform and modernization, this important new book systematically examines performance in public management systems. The authors prese

A revolution in the measurement and reporting of government performance through the use of published metrics, rankings and reports has swept the globe at all le

Public services touch the majority of people in advanced and developing economies on a daily basis: children require schooling, the elderly need personal care a