From her own experience in various agencies and organizations, Dr. Rusaw knows that to inspire change in any organization and particularly in the public sector,

Total quality management (TQM), reengineering, the workplace of the twenty-first centuryâ€"the 1990s have brought a sense of urgency to organizations to chan

The context and environment of public services is becoming increasingly complex and the management of change and innovation is now a core task for the successfu

“Change (Transformation) in Government Organizations” discusses recent efforts to bring about change in government organizations. The book brings together c

This book presents a citizen-centric perspective of the dual components of e-government and e-governance. E-government> refers to the practice of online public