A case for seeing customer experience, CX, and associated transformations as the next natural evolution of the quality management system (QMS) already in place

We are in what many call “The Age of the Customer.” Customers are empowered more than ever before and demand a high level of customer attention and service. T

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is t

Telemetry is an automated way of collecting data at remote sites or locations, and transmitting it to collectors at receiving site for monitoring, analyzing, an

Quality has quickly become one of the most important decision-making factors for consumers. And although organizations invest considerable resources into buildi