Capabilities for Data-Driven Service Innovation

Download or read book Capabilities for Data-Driven Service Innovation written by Martin Schymanietz and published by Springer Nature. This book was released on 2020-09-30 with total page 219 pages. Available in PDF, EPUB and Kindle. Book excerpt: Martin Schymanietz explores dynamic capabilities that help organizations to cope with the challenges and chances of the utilization of data for service provision. Data-driven service innovation provides a fruitful pathway for organizations to extend their current offerings, deepen customer relationships and increase revenues. He examines the nature of data-driven service innovation, accompanied challenges and identifies relevant actors and their roles on an individual level. This approach helps organizations to develop dynamic capabilities based on individual actors that in sum shape the whole organization.