Conflict is one of the greatest sources of tolerated business expenses and loss. This is despite the fact that this expense and loss can, in most cases, be easi

Argues that organisations need mediators, rather than divisive dictators, and outlines the 8 powerful skills required for cross-border leadership.

The Second Edition of this classic resource on conflict resolution combines research, conceptual models, practitioner experience, and stories that highlight the

Capitalizing on significant developments in social science over the past twenty years, this book explores both the positive and negative aspects of power, ident

This is the best book on conflict management available! Based upon the latest research, this is perhaps the greatest tool ever developed to help leaders and emp