Conflict is everywhere: our living rooms, our streets, our community organizations, and every corner of the internet. But few of us have the training to success

Make workplace conflict resolution a game that EVERYBODY wins! Recent studies show that typical managers devote more than a quarter of their time to resolving c

While some of us enjoy a lively debate with colleagues and others prefer to suppress our feelings over disagreements, we all struggle with conflict at work. Eve

Successful management depends on the ability to quickly and effectively manage conflicts. Conflict Resolution includes hands-on information for effectively comm

This empowering guide goes beyond observable techniques to offer a close look at the creative internal processes--both cognitive and psychological--that success