The step-by-step guide to tackling conflict-personal or professional-including a section on navigating sticky situations online. When slighted, misunderstood, c

Confronting Prejudice and Discrimination: The Science of Changing Minds and Behaviors focuses on confrontation as a strategy for reducing bias and discriminatio

Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miser