As the title makes clear, this book is about the design and delivery of service experiences. This includes the design of installations, facilities, technologies

Different types of organizations provide services that require multiple, complex services to produce results. Oftentimes, those complex services morph into a ma

Crafting Excellence in Service and Guest Relations for F&B Retail is a comprehensive guidebook tailored for professionals and entrepreneurs in the food and beve

If you believe that all students should have opportunities to write in genres of their choice but aren't sure how, Matt Glover is here to help. In Craft and Pro