The Definitive Guide to Communicating in Any Crisis “When facing an already difficult crisis, the last thing a company needs is to make it worse through its o

The go-to guide for learning what to say and how to say it In this climate of near constant streams of media messages, organizations need to know how to effecti

Designed to give students and public relations professionals the knowledge and skills they need to become successful crisis managers, Applied Crisis Communicati

This book is an evidence-based approach to handling common, extreme crises. Extreme crises involve strong moral outrage; moral outrage creates situations where

The ebook edition of this title is Open Access and is freely available to read online. Presenting research on social media use in crisis and risk cases: a terro