This book is written to guide readers on every aspect of customer satisfaction based on a contextualised approach and to assist in improving the service quality
This book intends to provide the readers with the fundamentals of business process change (BPC) and how BPC can be applied to the processes and culture that are
Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure.
This open access textbook represents a vital contribution to global health education, offering insights into health promotion as part of patient care for bachel