In every part of the world information and technology are changing society and challenging the structures, roles, and management of traditional government insti

Containing more than 250 articles, this three-volume set provides a broad basis for understanding issues, theories, and applications faced by public administrat

The application of digital information and communication technologies (ICTs) to reform governmental structures and public service is widely and perhaps naively

Few developments have had broader consequences for the public sector than the introduction of the Internet and digital technology. In this book, Darrell West di

In the rapidly evolving landscape of digital governance, government chatbots have emerged as pivotal tools in reshaping interactions between citizens and public