Emotional Diversity in Organizational Settings

Download or read book Emotional Diversity in Organizational Settings written by Yun Lucy Zhang Bencharit and published by . This book was released on 2018 with total page pages. Available in PDF, EPUB and Kindle. Book excerpt: What is the role of culture and emotion in organizational settings? The present dissertation addresses this question in three sets of studies. Using cross-cultural methods and sampling from participants in the United States (European Americans and Asian Americans) and East Asia (Hong Kong Chinese), we examine how emotions influence behaviors and outcomes from the lowest levels of organizations (i.e., self-presentation and hiring decisions for entry-level positions) to the highest levels of organizations (i.e., leadership choice). Part 1 examines whether culture and ideal affect (i.e., the emotions that we value and ideally want to feel) shape how participants present themselves in an employment setting. Next, Part 2 investigates whether culture and ideal affect shape hiring decisions. Finally, Part 3 examines how these processes shape whom we choose as leaders of organizations that vary in performance (i.e., growth, stability, and crisis) and across different occupational sectors (i.e., business, government, research). Across 8 studies, we show that European Americans and Asian Americans want to and actually do present themselves as excited and enthusiastic on job applications, hire excited job candidates, and choose excited leaders more than do Hong Kong Chinese, in part because they value excitement states more. In contrast, Hong Kong Chinese want to and actually do present themselves as calm on job applications, hire calm job candidates, and choose calm leaders more than do European Americans and Asian Americans. Together, these findings have implications for how emotions shape individual and group outcomes in organizational settings. In addition, by focusing on the under-investigated area of cultural differences in emotions, we suggest a promising area for interventions aimed to increase diversity and inclusiveness in organizational settings.