The high profile failure of major IT-related projects in both public and private sectors underlines the need for stringent change management. As businesses incr

The Government set out its strategy to improve the delivery of public services through increased and better use of information technology (Cm. 6683, ISBN 010166

Two world-renowned strategists detail the seven leadership imperatives for transforming companies in the new digital era. Digital transformation is critical. Bu

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Firms are continually seeking new ways to forge close relationships with their most valuable customers. With recent advances in networking and database manageme