Over the last decades, technological progress has brought about a multitude of standardization problems. For instance, compatibility standards ensure the intero

Network optimization is important in the modeling of problems and processes from such fields as engineering, computer science, operations research, transportati

Historical and recent developments at international ?nancial markets show that it is easy to loose money, while it is dif?cult to predict future developments an

The focus of this book is on the management of inbound call centers. Based on technical performance measures this book develops economic performance measures fo

This volume shows the state-of-the-art in both theoretical development and application of multiple objective and goal programming. Applications from the fields