The secret to leadership and transformation of a group--or of another person--is the quality of the relationship one person has with another. The effective grou

A unique academic reference dedicated to listening, featuring current research from leading scholars in the field The Handbook of Listening is the first cross-d

Most adults have poor listening skills. In fact, with attention spans of less than eight minutes is it any wonder business and personal communications are rife

In this volume the author focuses on the development of basic listening and responding skills, and describes the process of communication which is at the heart

Are you a good listener? How well do you really know the people around you? A capacity for empathic understanding is hard-wired in our brains, but its full expr