In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in

This work provides a comprehensive coverage of quality control techniques, both off-line and on-line, applicable to the manufacturing and service industries. It

By adopting Total Quality Management (TQM) strategies, business organizations are working smarter and gaining the competitive edge. The authors cite examples of

Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The boo