Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that ta

The performance of governments around the globe is constantly in the spotlight, whether as a celebration or indictment of their activities. Providing evidence o

In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organization

Shows how the principles, uses and practice of performance measurement differ from those in for-profit organisations.

This volume spotlights recent advances in the worldwide use of quantitative performance measures in the public sector, especially approaches that incorporate pr