Offers an account of ODR for consumers in the EU context, presenting a comprehensive investigation of the development of ODR for business to consumer disputes w

Consumer out-of-court redress in the European Union is experiencing a significant transformation; indeed the current changes are the most important that have oc

Significantly revised and expanded, this important book addresses the key pieces of EU legislation in the field of e-commerce, including on consumer rights, cop

This book analyses the most recent processes, laws and best practices for consumer dispute resolution and the law related to consumer redress.

In numerous fields of law, ranging from family law to company law, private actors increasingly set their own rules, revert to private enforcement of those rules