Determined to figure out whether there is any hope for service-sector workers caught in the downward spiral of deskilling, declining wages, deunionization, outs

The shift from manufacturing- to service-based economies has often been accompanied by the expansion of low-wage and insecure employment. Many consider the effe

One of the central dynamics shaping organizations is a contradiction managers face between ensuring workforce discipline and harnessing worker creativity. In th

Work is widely thought to have become more precarious. Many people feel that unions represent the interests of protected workers in good jobs at the expense of