In order for multi-sourcing to be successful, organisations must be capable of integrating their service providers into a single, cohesive unit. SIAM/MSI – An
Service Integration and Management (SIAM™) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the off
The eight-volume set LNCS 13431, 13432, 13433, 13434, 13435, 13436, 13437, and 13438 constitutes the refereed proceedings of the 25th International Conference o
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