Book 1 of the Smart Skills series: practical guides to mastering vital business skills and techniques. Using proven strategies from business experts, these esse

The four vital steps for successful negotiation--explained with wit and clarity by a master negotiator. Using examples from his own broad range of negotiating e

Communication is one of the most basic functions in any organization. It transmits ideas, thoughts, information, opinions, and plans between various parts of an

Part of the Smart Skills Series Working with Others offers all you need to know to work successfully with colleagues and business associates, whether you are an

Part of the Smart Skills series, Persuasion offers all you need to know to get the most out of your business operations. With the current global economic crisis