Forming part of the Understanding Organizational Change series, Managing Organizational Change in Public Services focuses on the organizational dimension of cha

The context and environment of public services is becoming increasingly complex and the management of change and innovation is now a core task for the successfu

Organizations today – whether public or private – exist in environments where the pace of change is dizzying. Human service organizations face both external

This book explores the management of change to improve publicservice effectiveness. It breaks new ground in addressing whypublic service change is becoming incr