Appropriate for courses based on the ISO 9000 series of quality standards, as a supplemental text in courses dealing with Quality Management and Total Quality M

Details problems found by firms trying to implement ISO 9000: bureaucracy, unwieldy controls, erroneous management systems; the means has become more important

Quality Systems Handbook is a reference book that covers concepts and ideas in quality system. The book is comprised of two parts. Part 1 provides the backgroun

This step by step guide to ISO 9000 presents an in-depth study of the 5 phases of certification, lists requirements for certification, and provides examples of

ISO 9000 series standards have changed the whole concept of quality management methods. ISO 9001:2008 QMS standard has been implemented and ISO 9000 series stan