Understanding Decision-making Processes in Airline Operations Control

Download or read book Understanding Decision-making Processes in Airline Operations Control written by Peter J. Bruce and published by Ashgate Publishing, Ltd.. This book was released on 2011 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: Understanding Decision-Making Processes in Airline Operations Control focuses on an area largely overlooked: an airline's Operations Control Centre (OCC). This serves as the nerve centre of the airline and is responsible for decision-making with respect to operational control of an airline's daily schedules. The book examines many aspects of individual decision-making in airline operations, and addresses the deficiencies found by presenting to the reader an examination of the relationships among situation awareness, information completeness, experience, expertise, decision considerations and decision alternatives in OCCs.