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Type: BOOK - Published: 2004 - Publisher: Financial Times/Prentice Hall

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This start-to-finish program for addressing the #1 business challenge offers unique and powerful insights into the world of acquiring and retaining customers. T
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Rebuild customer loyalty, strengthen customer relationships, and leverage the immense power of customer co-innovation! Harvey Thompson's Who Stole My Customer??
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Of the 200,000 years homo sapiens has been wandering this planet, this has to be the most absurd and challenging time to be a man... How can you hunt and gather